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The participant from Germany achieved the wagering requirements using a bonus but experienced his account shut following trying verification. The customer help team won't provide any motives with the closure, resulting in the player currently being struggling to obtain his winnings.
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com with the subject "casinoguru". Notify us an email handle out of your account and perhaps a lot more details about problems you've fulfilled. We'll test to locate where by was the trouble.
The participant from Germany expert a hold off in her deposit transaction. Regardless of the casino's guidance to wait, the player experienced sought assistance within the Problems Staff.
The player manufactured eight deposits and afterwards asked for a withdrawal of winnings. Nevertheless, it wasn't processed and The client help (chat betonred casino login and mail) failed to give any justification. The casino didn't respond to this criticism and it remained unresolved.
Πώς λειτουργεί το πρόγραμμα VІР και ποια είναι τα χαρακτηριστικά του;
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On the other hand, his account was closed because of the casino as a result of fears above his gambling actions. The Grievances Staff concluded that they could not penalize the casino for closing the player's account, notably since the player's winnings were effectively compensated out.
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The participant believed the paperwork were proper and sought clarification. The player's account was later on fully confirmed, and he awaited the payment of his winnings. The complaint was shut due to an absence of further reaction from the player.
Following speaking with the casino, the player felt confident of fair treatment method and withdrew his complaint. The problem was marked as fixed from the Issues Workforce.